Payment, Tax & Duties

We accept Credit Card and PayPal as payment methods. All prices are shown in Japanese Yen and all orders will be billed in JPY.

Taxes are included on domestic orders. Orders outside of Japan excludes taxes and duties.

Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. For all orders, all the fees required for customs clearance are the sole responsibility of the customer. They will be charged upon arrival. Occasionally, customs agents may delay the delivery of packages at their discretion.

Felix House has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.


Domestic standard delivery   ¥1,000
Free on orders over   ¥50,000

Orders will be shipped out every Monday, Wednesday, and Friday.

For domestic orders, please expect 2-3 days for transit times. For international orders, please expect 3-5 working days from dispatch of order. If you have any questions, please email us at!

Do you ship internationally?

Yes! Orders are shipped out of Japan.

How do I track my order?

You’ll receive a shipping confirmation with your tracking number as soon as your order ships out.

Returns + Exchanges

if you are dissatisfied with your order, please email us at!

If you simply do not like the product you receive, you are welcome to return it as long as you did not wear, use, or damage it.  

Please note you will be responsible for return shipping costs. We are not liable for lost or stolen merchandise incurred during return shipping and recommend providing tracking information with your shipment.  

Your account will be credited within 3 days upon receipt, minus shipping charges. We reserve the right to refuse any return that does not comply with the conditions stated above. 

Cleaning Instructions

Machine wash cold in a net bag, then line dry.

One of a Kind

The garments are remade using up cycled materials and vintage clothing. Any peculiarities such as wear, mending and stains are part of the unique character of this material and overall garment, making each piece one of a kind. Due to these qualities, sizing and color may vary.

Fit and sizing assistance?

Each item has a size guide with specific garment specifications. For fit guidance, please see the size details specific to each item.

Terms and Private Policy
More Questions?

Please email us at!